1. Introduction
This Privacy Policy is provided by CloudHew Solutions Private Limited, hereinafter referred to as “AstrologerNow,” governing the use of www.astrologernow.live (the “Website”) and the AstrologerNow web and application services. The policy outlines how user information, including personal data, is collected and utilized. By accessing and using the Website, you signify your understanding of and consent to this Privacy Policy. If you do not agree with its terms, please refrain from using the Website.
2. User Consent
By continuing to use this Website, you unequivocally grant your unconditional consent to the terms of this Privacy Policy. This consent applies to the collection, storage, use, processing, and disclosure of your personal and other information in accordance with this Privacy Policy.
3. Relationship with Other Terms
This Privacy Policy is to be read in conjunction with the respective Terms of Use or other terms and conditions provided on the Website.
4. Collection of Personal Information
Creating a user profile with AstrologerNow may require specific information. Mandatory details include your phone number for One-Time Password (OTP) verification, ensuring the security and validity of the registration process. Additionally, providing your first name, last name, and date of birth (DOB) is optional. Date of birth is considered an optional detail, and its omission will not hinder the registration process.
5. Purpose and Use of Data/Information Collection
AstrologerNow collects this information to create a personalized user profile tailored to your preferences. Notably, the omission of your date of birth will not impede access to the services provided by AstrologerNow, provided your phone number is verified.
6. Data Deletion
If you wish to delete your entire AstrologerNow profile, including associated personal information, you can use the “Delete your account” option in the side menu. Follow the provided instructions to complete the account deletion process.
7. Voice Recording and Microphone Permission
AstrologerNow offers an audio interaction feature allowing users to ask questions and interact by recording their voice. To enable this feature, access to your device’s microphone is required. Granting this permission allows the app to capture voice as audio, converting it into digital data for processing.
8. Commitment
AstrologerNow is committed to protecting the privacy of all users, regardless of whether they are registered or visitors. Personally identifiable information is used for predictions, but no direct or indirect use of this information is made beyond communicating horoscope charts and predictions to the user. AstrologerNow does not engage in selling or renting user-supplied information.
The Website does not provide solutions or support for users with weak mental health or those with suicidal thoughts. Such users are advised to discontinue the use of the Website immediately, and any continued use is solely at their own risk. The Website may share information provided by such users with law enforcement authorities and is not bound by non-disclosure or confidentiality agreements.
The Website does not guarantee the accuracy of predictions made by astrologers, nor does it assume responsibility for the reliability or authenticity of gems and related items represented and sold on the Website. No warranty on such services is provided by the Website in any manner.
LEGAL DISCLAIMER AND PRIVACY STATEMENT
This document outlines the collection and usage of information by the website (referred to as “the Website”). Please be advised that the information provided herein is intended for legal clarification purposes and does not constitute a legally binding contract. The Website reserves the right to modify this privacy statement as necessary, and it is recommended that users periodically review this document for updates.
PERSONAL IDENTIFIABLE INFORMATION:
Personal identifiable information is defined as data that can specifically identify an individual user. The Website may collect personal identifiable information during the following activities:
1. **Creating an Account / Registration Data:** When accessing the Website, users may be required to create an account. The personal information requested during account creation may include, but is not limited to, full name, address, telephone number, email address, date of birth, gender, location, photograph, and any other items of ‘sensitive personal data or information’ as defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011, enacted under the Information Technology Act, 2000. Additional details may be requested during registration.
It is essential to inform users that their email address or phone number, along with a password or OTP, is used to secure their profile and enable the personalized email and SMS services provided by the Website. Failure to register may result in the Website’s inability to offer services due to the lack of user’s personal identifiable information.
2. **Booking a Paid Service:** When booking a service through the Order Form, the Website may request personal information, including but not limited to the details mentioned in 1(a), financial information such as bank account information, credit card or debit card details, or other payment instrument details through a secure third-party gateway, IP (Internet protocol) address, and any other information provided during the booking of a paid service. Such information is treated with the utmost confidentiality.
3. **Log Files, IP Address, and Cookies:** The Website collects information stored by users’ browsers on their computer’s hard drive, such as cookies. It automatically logs generic information about the user’s computer’s internet connection (session data). Temporary or permanent cookies may be stored on the user’s computer, enabling the web server to recognize the user on return visits. Disabling cookies may restrict access to certain website features. Cookies are used to personalize the user’s experience and display advertisements based on their preferences.
4. **Third-Party Platforms:** Some services on the Website may direct users to third-party platforms. Any information provided by users on such platforms will be handled according to the privacy policies formulated by those third-party platforms. The Website disclaims any liability or claims arising from the use or misuse of such information shared by the user with third parties.
5. **Publicly Disclosed Information:** The Website may collect details, including user feedback and comments, disclosed or mentioned on articles, blogs, groups, forums, or other accessible pages. Users are advised to exercise discretion when disclosing such information, as it is accessible to all website users and susceptible to misuse.
6. **Miscellaneous Activities:** The Website may collect other mandatory information disclosed via email or other methods, including contracts related to specific services or products purchased from the Website. Such information may not be part of the user’s profile but will be used to address specific user needs or concerns.
NON-PERSONAL IDENTIFIABLE INFORMATION:
Non-personal identifiable information is data that does not identify a specific end user. This information is collected when users visit the Website and may include, but is not limited to, the following:
1. URL of the previous website visited before accessing this website or the URL of the website visited after leaving this Website.
2. Internet service provider, IP address, and telecom service provider.
3. Type of browser used to access the website.
4. Geographical location.
The Website uses non-personal identifiable information for purposes such as troubleshooting connection issues, website administration, trend analysis, demographic information gathering, tracking website visits, average visit duration, pages viewed during visits, compliance with applicable laws, and cooperation with law enforcement activities.
The information is used to improve website content and performance, and it may be shared with third-party service providers and third-party advertisers to assess the overall effectiveness of the website’s online advertising, content, programming, and other legitimate purposes as required.
USER RESPONSIBILITY:
Users are hereby required to confirm that the information provided to the Website is authentic, accurate, current, and up-to-date. The Website and its entities shall not be responsible for the authenticity of the information provided by the user. Users shall be personally liable and shall indemnify the Website for any breaches of this provision.
SECURITY MEASURES:
The security of the personal information provided by users is of utmost importance to the Website. To secure this information, the Website employs various measures, including physical and electronic security measures, to prevent unauthorized access. User data is collected on secured servers, and payment details are entered on secure SSL pages. While these measures are in place, it is essential to note that no data transmission can be guaranteed to be completely secure. Users are advised to exercise caution when sharing details, including login information, on the website.
USAGE OF INFORMATION:
The information collected by the Website may be used for various purposes permitted by applicable law, including but not limited to:
1. Providing a personalized browsing experience.
2. Conducting research to improve marketing and promotional efforts.
3. Analyzing usage patterns to enhance website content and product offerings.
4. Customizing the website’s layout to meet user needs.
5. Facilitating the use of the website through IP tracking details and cookies, with sensitive information not shared with third parties without user consent.
6. Retaining information for statutory or legal obligations, tax compliance, evidentiary purposes, dispute resolution, and other reasonable purposes related to website administration.
7. Using data collected through cookies, log files, device identifiers, location data, and clear gifs to enhance the user’s experience, provide personalized content and information, monitor service effectiveness, diagnose technology issues, and plan for service enhancements.
8. Employing third-party analytics tools to measure traffic and usage trends for service improvement, with collected information being anonymized to protect user privacy.
CONFIDENTIALITY:
The Website is committed to safeguarding confidential information provided by users. Such confidential information, not required for website operation, is excluded from the definition of Personal Information and will not be collected or used. Confidential user information will not be disclosed by the Website, its employees, its agents, or any third-party contractors, including experts, except in the following circumstances:
1. When there is a significant, real, or imminent threat to the user’s health, safety, life, or that of others.
2. When required by law, including investigations, court summonses, judicial proceedings, etc.
3. To protect and defend the rights or property of the Website.
CHILDREN PRIVACY POLICY:
The Website requires users to be above 18 years of age to access and use its services. While some service information may be accessible to children under 18, the Website is not designed for or intended to be used by children under 13. Personal identifiable information of children under 13 is not knowingly collected. If a parent becomes aware of the sharing of a child’s information under 13, they are encouraged to contact the Website immediately to initiate appropriate actions, including data removal from the Website’s systems.
SAFETY AND SECURITY:
AstrologerNow.com places a high priority on user privacy and employs best practices to secure personal and
financial details. The Website uses encryption methods to ensure secure transactions and encourages users to confidently use credit/debit cards on the Website. Safety and security are paramount concerns, and every effort is made to provide a safe and secure experience for users.
By using AstrologerNow.com, users can expect their personal and financial information to be handled with the utmost care and security.
Please note that this legal disclaimer and privacy statement serve as a notice of our practices and do not constitute a legally binding agreement. Users are encouraged to review this document periodically for updates.
**LEGAL DISCLAIMER**
THIS WEBSITE SHALL BE EXEMPT FROM ANY LIABILITY ARISING FROM COMMUNICATIONS BETWEEN THE USER AND THIRD-PARTY WEBSITES. THE USER IS URGED TO REVIEW THE PRIVACY POLICIES AND OTHER POLICIES OF SAID THIRD PARTIES ON THEIR RESPECTIVE WEBSITES. THIS WEBSITE SHALL NOT BE HELD RESPONSIBLE FOR ANY USAGE BASED SOLELY ON THE PRESENCE OF A LINK TO THE THIRD-PARTY WEBSITE ON THIS PAGE.
**GRIEVANCE OFFICER**
Name of Grievance Officer: Lingesh Kumar
Email: info@AstrologerNow.live
The aforementioned Officer has been appointed in accordance with the Information Technology Act of 2000 and its corresponding regulations. The Officer may be contacted in the event of any discrepancies identified on the website, or in case of any violation of the Terms of Use, Privacy Policy, or other policies, as well as for any other complaints or concerns.